Claims & Support
When something happens, the next step should be clear.
Claims are handled according to the terms of the insurance policy and the responsible provider. BimaFikia helps make the process easier to understand.
What to do after an incident
- Prioritize safety and emergency assistance where needed.
- Notify the relevant insurance provider as soon as reasonably possible.
- Keep photos, reports, receipts and other supporting documents.
- Follow the provider's claim instructions and timelines.
- Keep your claim reference and copies of submitted documents.
Important: Claim requirements vary by product and insurance provider. Always follow the instructions in your policy documents.
Need help understanding the process?
BimaFikia can help you identify the correct support route and explain common claim terminology.
Request support